BUSINESS CASE

  • Exim Bank, Comoros, the subsidiary of one of the largest banks in Tanzania and a pioneer in adopting key technology initiatives in its markets, required to launch its new mobile banking app and its internet banking application
  • A unified theme and integrated environment for both the new channel offerings (mobile & internet) was a key requirement
  • Reduce the customer need to come to the branch
  • Increase the customer base, by targeting customers who needed online anytime access.
  • Improve the existing customer outreach & services.
  • Channel integration with core banking solution and other back end systems.
  • Data integrity and security

       WHAT WE ACHIEVED

  • Enabled Exim bank to launch the Internet banking solution and the Android enterprise mobile banking app in 50 days!!!
  • All key consumer transactions and request functionalities were included in the apps.
  • Seamless integration with the backend core banking system, using a new web services tier.
  • Interface provided to monitor user actions and handle service requests raised by customers.
  • Multilingual: Both English & French versions of the apps (including statements etc.) were provided.

       BUSINESS BENIFITS

           FOR CUSTOMER

  • Anytime anywhere access.
  • Usage as per choice of language.
  • Secured access

           FOR BANK STAFF

  • Reduced branch workload
  • Focus on more revenue earning activities such as product features improvements etc.
  • Easy tracking of customer service requests.
  • Reduced operating time leading to better profitability

           FOR BANK

  • Reduced Time to market giving significant competitive differentiation.
  • Increased operational efficiency
  • Increased productivity
  • Reduced branch operations cost

Targeting a rapid increase in its customer base within the first three years of EXIMNET’s launch. Mobility platform expected to enhance customer reach and service ratings.