White Papers

Evolution of CRM Driven Onboarding

Banking and corporate sectors, the main drivers of today’s global economy, often depend on customer relationship management (CRM) systems to onboard their customers. These CRM systems although comprehensive have gradually become complex and are no longer able to provide a seamless and rewarding experience to all involved.
 
This white paper describes the primary challenges in the CRM framework that makes onboarding complex and then look at how one of our customers managed to spectacularly overcome the challenges involved with a path breaking thought process and digital re-engineering with the help of our state of the art digital experience platform.
This paper aims to showcase our recommended Evolution-of-CRM-Driven-Onboarding:
  • Predicaments of Traditional CRM driven Onboarding
  • Digital pioneering of CRM assisted onboarding
  • Digital CRM – The way forward
This paper aims to showcase our recommended Digital Transformation roadmap and explains:
  • Essential Constituents

 

  • Key Considerations in Ecosystem
  • Digital Transformation Stages
Download the white paper to learn more about the insights we have gained during our engagement with banks during their digital transformation journeys.

Digital Transformation Roadmap

Digital transformation is a continuous journey and it has become essential for every bank to embark on it to survive in today’s ever changing financial landscape.

It cannot be viewed as a one-time exercise or a periodic reactive process lacking long-term vision and strategy. A successful digital transformation journey requires certain constituents to be blended appropriately with some key considerations prevailing in the bank’s ecosystem in a phased manner

How can the banking industry leverage the IoT ?

If you think that the internet has changed your life, think again. The Internet of Things (IoT) is going to change everything all over again!
For banks specifically, there are various chances to benefit by the IoT, with $2 trillion of monetary advantage anticipated on a worldwide level by Gartner.

This whitepaper analyses how the IoT helps banks to stay ahead of the curve ?

This paper analyses the internal impact of adoption of mobile
technologies with respect to the following areas:

  • For consumer banking, the IoT can be utilized to help customers with digital kiosks.
  • IoT will enhance the business customer’s value chain
  • A huge chunk of banks’ IoT budget will account for monitoring financial services and product
  • Enabling enterprises adopt a planned, strategic and consistent approach to UX
  • Helping enterprises institutionalize the above UX design process
  • Facilitating the enforcement of standards and guidelines
  • Shortening the development cycle

The role of the mobile application development platform in creating business value through user experience

User experience has evolved from a ‘nice to have’ to an essential attribute of the mobile app. It is fast outgrowing its smartphone origins to influence the very development and usage of the information system of the future. Today, UX is a powerful differentiator for mobile applications. Above all, a great user experience is also a source of strategic business value.

This whitepaper briefly analyses how platforms enables enterprises overcome limitations of conventional app development processes, with respect to user experience.

Enterprise Mobility: Driving employee productivities and re-defining existing enterprise application ecosystems

Across industries, enterprises today can no longer stay away from the changing paradigms in the technology landscape. With improved computing powers, storage capabilities, device portability and increased technology penetration, the technology frontiers have been pushed further. New trends such as the SMAC (Social Media, Mobile, Analytics and Cloud Computing) are becoming quite pervasive and are now the new market realities.

This paper analyses the internal impact of adoption of mobile
technologies with respect to the following areas:

  • Enabling enterprises adopt a planned, strategic and consistent approach to UX
  • Helping enterprises institutionalize the above UX design process
  • Facilitating the enforcement of standards and guidelines
  • Shortening the development cycle

We believe, based on our experience with clients that this calls for
a three-way shift in the enterprise mindset. This whitepaper analyses,
these aspects in detail.

  • From an enterprise app to enterprise-wide appification
  • From technology limitations to business orientation
  • From getting a channel edge to building significant
    competitive edge

The mobile application development platform: Enabling the enterprise mobility mindset

The mobile app in its various forms, namely enterprise, B2B and B2C, has become a vital cog in the organizational wheel – as a tool of enterprise productivity, as a medium of consumer engagement, and as a facilitator of stakeholder relationships. But even as enterprises embrace mobile app adoption they are grappling with its flip side, which is the multiplicity of operating systems & platforms, device types & form factors.

Download Evolution of CRM Driven Onboarding

Download Digital Transformation Roadmap

Download How can the banking industry leverage the IoT ?

Download The role of the mobile application development platform in creating business value through user experience

Download Enterprise Mobility: Driving employee productivities and re-defining existing enterprise application ecosystems

Download The mobile application development platform: Enabling the enterprise mobility mindset